Quality Management System

Quality is everybody´s concern. This is the guiding principle of all MACS employees. The Company was first certified to ISO 9002:1994 version last 2000. It was during that time wherein the company´s systems and procedures were documented. This ISO standard was instrumental in the habit-forming stage of all employees in relation to adherence to established procedures. This ISO standard was operating founded on the following statement: Say what you do, do what you say and prove what you say.

With the advent of the new ISO version (ISO 9001:2000), which was officially released in the second quarter of 2001, MACS already planned its transition to the enhanced version. The new ISO standard operates as a strategic, stakeholder focused, performance driven mechanism for delivering business objectives. It utilizes the eight management principles as its foundation.These are: customer focus, leadership, involvement of people, process approach, system approach to management, continual improvement, factual approach to decision making and mutually beneficial supplier relationships.

It was in June 2003 when MACS was granted certification to ISO 9001:2000 by its certifying body, Certification International. Operating under the new standard, MACS rolled out a new strategy of performance and objective monitoring which is the Balanced Scorecard (BSC). The BSC aimed to re-align MACS processes, thus coming up with doable action plans. All perspectives of the BSC were covered and were cascaded across all levels of the organization.

With MACS continual pursuit to quality and excellence, another audit was conducted last April 2012 in reference to the new ISO version – ISO 9001:2008 . Once again, MACS has proven its commitment and dedication to be the very first in-flight catering and one of the food companies to be certified under the latest version of ISO.

In September 2015, a new version of the standard was published, ISO 9001:2015. For three years MACS has prepared for the transition and in November 2018 was granted certification to ISO 9001:2015.

MACS management continues to lead, support, coordinate, sustain and continually improve its Quality Management System.