Awards


MacroAsia Catering Services, Inc. (MACS) has received the following awards :

Merit awards received from Singapore Airlines (SQ) for 2014 and 2015

Date Achieved :

March 7, 2017

Organization :

Singapore Airlines

SQ has awarded MacroAsia Catering the Merit Award for Excellence in Catering for FY15/16. To celebrate this achievement, an appreciation dinner was hosted by Country Manager Ms. Carol Ong and Station Manager - Mr. Eugene Goh on 07 Mar 2017 at the Spectrum Restaurant in Fairmont Makati. No trophy was received.

For the SQ Excellence in Catering Award FY2014/15, MacroAsia Catering Services – Manila was awarded as Merit Winner. The award was received on 26 May 2016 given by Country Manager Ms. Carol Ong and Station Manager Mr. Eugene Goh.

We have received the Merit award from SQ General Manager Ms. Carol Ong and Station Manager Mr. Kelvin Kwan on 12Dec14. We are the Merit Winner in Group 1 in the Singapore Airlines Excellence in Catering Award FY2013/14.


MacroAsia Catering Services (MACS) receives Gold Award for the 3rd time in a row in Cathay Pacific's (CX) Annual Caterers Performance Recognition Programme (CPRP) 2014

Date Achieved :

June 18, 2015

Organization :

Cathay Pacific

For the 3rd time in a row, MACS has been recognized in Cathay Pacific'ss Annual Caterers Performance Recognition Programme (CPRP) 2014, achieving the second GOLD award after the Diamond award in 2012. The award was presented to the team during the award ceremony held at MACS's catering facility on 18 June 2015.

Representatives from the CX Head Office in Hong Kong, Mr. Aaron Claxton, Manager Catering Services, Mr. Thomas Chung, Regional Catering Manager, as well as Mr. Jojo Aganinta of Manila, Airport Services Manager presented the award to MACS during the ceremony.


2013 Gold Award for short haul caterer for All Nippon Airways

Date Achieved :

Julyl 08, 2014

Organization :

All Nippon Airways

We have been awarded the Gold Prize for Best Short Haul Caterer twice in a row. NH recognizes their overseas caterers and out of 13 caterers in the short haul category, we have proven to be number 1. This year we welcomed Mr. Toshitaka WATANABE - Senior Vice President, ANA Products and Services Strategy Department and Mr. Masao SHIMADA - Manager, ANA Products and Services Strategy Department in the award ceremony held at the Solaire Resort Hotel and Casino on 08 July 2014.


2013 Gold award from Cathay Pacific

Date Achieved :

April 29, 2014

Organization :

Cathay Pacific

MACS has once again garnered the GOLD award for the recently concluded Cathay Pacific 2013 Caterers's Performance Recognition Program. We ranked number two out of 46 caterers for CX worldwide. Mr. Aaron Claxton, Manager Catering Services Cathay Pacific Airways Limited has personally handed over the award on 29 April 2014.


2012 Merit award from Singapore Airlines

Date Achieved :

December 03, 2013

Organization :

Singapore Airlines

MACS garnered the Merit award in Singapore Airlines's Excellence in Catering Award 2012. On 03 December 2013 the award was received from Station Manager Mr. Kelvin Kwan. We were evaluated number 2 out of 19 catering stations in Group 1 (stations handling 15 or more weekly flight frequencies) within the SQ network on the strength of the company'ss excellent catering products and services.


2012 Gold Award for short haul caterer for All Nippon Airways

Date Achieved :

September 03, 2013

Organization :

All Nippon Airways

MACS has received the Gold Prize – Best Short Haul Caterer for the 2012 ANA Overseas Caterer Award Program. The total number of caterers that fall into the "Short Haul" Category is 13. Present for the awarding are Mr. Koji OKA, Director, Products & Services Strategy and Ms. Chikako MIYATA, Senior Manager, Products & Services Strategy. Award was received on 03 September 2013.


MACS wins the Best Caterer 2012 - Diamond Award as well as Hygiene Award 2012 in Cathay Pacific’s Caterers’ Performance Recognition Programme (CPRP)

Date Achieved :

May 16, 2013

Organization :

Cathay Pacific

Mr. Charles Grossrieder, CX Manager Catering Services and Mr. Thomas Chung, CX Regional Catering Manager arrived from HKG on the same day via CX901. They were joined by Mr. Martin Xu, CX Country Manager- Philippines, and Mr. Eddie Monreal, CX Station Manager-MNL. The award was received by Mr. Joseph Chua, MACS President and Chief Executive Officer and Mr. Rhodel Esteban, MACS General Manager.


MacroAsia Catering Services wins the Silver Award in the First Dragonair Caterer Performance Management Program (CPMP)

Date Achieved :

April 12, 2013

Organization :

Hong Kong Dragon Airlines Limited (Dragonair)

With the objective to enhance the current catering quality standards of their outport catering stations, Hong Kong Dragon Airlines Limited (Dragonair) introduced their newly developed Caterer Performance Management Program (CPMP) in 2012. This program serves as a very comprehensive system to measure and recognize caterers’ performance from all perspectives including Quality, Safety & Customer Satisfaction.

The survey was conducted in January 2013 and MacroAsia Catering Services (MACS) in Manila has successfully achieved the Silver Award in recognition as a top performing caterer amongst the 24 catering outstations worldwide. The outcome of the CPMP survey indicates that MACS is outstanding in all perspectives of the 7 measuring criteria and executed reliable, consistent and high quality catering services to Dragonair.

The awarding ceremony was held at The Den, Marriott Hotel last 12 April 2013. The ceremony was attended by Mr. Patrick Yeung, Dragonair’s Chief Executive Officer. Mr. Andy Wong, General Manager for Inflight Services. Ms. Kim Chong, Manager for Catering Services and Mr. Edmond Lo, Manager for Performance, Quality Assurance & Special Projects.

The award was received by Mr. Joseph Chua, MACS President and Chief Executive Officer and Mr. Rhodel Esteban, MACS General Manager.


Excellence in Catering Award 2011

Date Achieved :

October 09, 2012

Organization :

Singapore Airlines

We have received a letter from SQ announcing that MacroAsia Catering Services is awarded the Singapore Airlines Excellence in Catering Award 2011 winner for group 1.


KOREAN AIR CONFIRMS MACS DOMINANCE IN THE CATERING INDUSTRY

Date Achieved :

March 09, 2012

Organization :

Korean Air

MacroAsia Catering Services (MNL) was ranked 2nd out of 11 stations in South East Asia, in Korean Air’s catering evaluation for the 2nd half of year 2010-2011. The team’s sincere effort and dedication has brought about this recognition by Korean Air.


SQ CEO TCS Catering Winner for 2009

Date Achieved :

May 27, 2010

Organization :

Singapore Airlines

MacroAsia Catering Services was awarded SQ CEO TCS Catering Winner for 2009 on 27 May 2010 held at the Marina Bay Sands Convention Center in Singapore. The CEO-TCS is the highest and most prestigious award given by no less than the Chief executive Officer of Singapore Airlines. This award is given to esteemed service providers who transformed customer service by surmounting extraordinary challenges in providing SIA with the high level quality service despite irregular circumstances. MACS encountered such challenge when the company provided unwavering service and support to SIA during and after typhoon “Ondoy” hit Manila in September 2009.


2009 Special award

Date Achieved :

February 15, 2010

Organization :

Korean Air

MACS was awarded the outstanding catering service and for being a valued partner for the year 2009.


2010 Plaque of Appreciation

Date Achieved :

January 2010

Organization :

Japan Airlines

MACS was awarded the excellent and dedicated service


KOREAN AIR CONFIRMS MACS DOMINANCE IN THE CATERING INDUSTRY

Date Achieved :

July 2007 to June 2008

Organization :

Korean Air

Korean Air once again bestows MACS with the distinction of having garnered 1st amongst 14 other catering stations in the region and 2nd amongst 51 overseas catering stations worldwide.

The award given in a recent KE Yearly Caterer Assessment Program with inclusive dates July 2007 to June 2008 was based on the following parameters like aircraft servicing, number of complaints and on time reply to complaints, hygiene, timely submission of equipment and bonded items inventory.


Best Caterer 2007 Gold Award & Most Improved Caterer 2007

Date Achieved :

2008

Organization :

Cathay Pacific

Cathay Pacific honoured MACS with The Best Caterer 2007 Gold Award and Most Improved Caterer 2007 Award on April 28, 2008 within the MACS Facility. The award was given personally by Mr. Charles Grossrieder - Manager for Catering Services HKG; Ms. Beatrice Yim - Manager, Purchasing In-flight and Support Services HKG; Mr. Eric Cheng, Manager - Regional Catering HKG; Mr. Thomas Chung - Manager, Chinese Food Development HKG; Mr. Tony Kiang - Purchasing Executive HKG and Mr. Jimmy Tang - Assistant to Country Manager, MNL. The Award was received by Mr. Rhodel Esteban - General Manager, MACS


Korean Air Recognition Award

Date Achieved :

2007

Organization :

Korean Air

KOREAN AIR A Testament of Passion, Dedication and Hard Work. On October 01, 2007, Korean Air Manila bested other stations after receiving its award as “The Best Station” worldwide. The award is given twice a year by Korean Air Head Office to its overseas station in its effort to boost the morale of the airline by recognizing the hard work, dedication and passion put into it by KE staff, ground support and the catering supplier.

For its part, Korean Air had given this plaque of appreciation to MACS recognizing its effort to lower down the meal wastage bringing forth additional revenue to the airline.


Preferred Catering Supplier for 2006 Award

Date Achieved :

2007

Organization :

Qantas Airways

Qantas Airways presented the “Preferred Catering Supplier for 2006” recognition to MACS last February 12, 2007. The award was handed over to Tomas Jamtander during the Global Suppliers Trade Display in Sydney, Australia.


Best Caterer 2005 - Gold Award

Date Achieved :

2006

Organization :

Cathay Pacific Airlines

MACS was awarded the prestigious and most coveted "Best Caterer 2005 - GOLD AWARD" by Cathay Pacific. The award was given in competition with more than 40 airline catering companies serving Cathay Pacific worldwide.

"It is a proud moment for the entire MACS team; a testament of their hard work and concerted focus on quality that truly off" says Tomas Jamtander, General Manager. MACS is the leading airline caterer in the Philippines serving 15 international airlines, among them KLM, Singapore Airlines, Qantas, Northwest, Emirates, Japan Airlines and Korean Airlines


Achievement Award

Date Achieved :

2005

Organization :

Northwest Airlines

MACS Receives Recognition from Northwest Airlines

Northwest Airlines presented the Team Achievement Award 2004 to MACS, Manila on February 25, 2005 for its significant contribution towards achieving the airline’s mission. MACS has catered to NWA since June 2003 and has consistently ranked as one of the best performing caterers in the region as highlighted in its monthly performance feedback report.


Excellence Award

Date Achieved :

2004

Organization :

Northwest Airlines

NW Awards MACS Certificate of Excellence

Northwest Airlines awarded the Certificate of Excellence to MACS, Manila on April 01, 2005 in recognition of its efforts at besting all other caterers of the airline in the Pacific region for the 4th quarter of 2004.

This commendation comes at the heels of the Team Achievement Award presented to MACS by NWA on February 25, 2005. Another significant feat and accomplishment for MACS!


Safety Award

Date Achieved :

2003

Organization :

Emirates Group Safety

In recognition of MACS contribution to Emirates Group Safety attainment of zero aircraft damage for two consecutive years (2001-2002) or 1,500 flights, the Company was awarded EK’s Group Safety Award.


Cathay Pacific 1999 Hygiene Award

Date Achieved :

2000

Organization :

Cathay Pacific Airlines

Barely logging 18 months in its existence in 2000, MACS was awarded Cathay Pacific Airways Hygiene Award for 1999.

The award was a feat for MACS, having bested 44 other in-flight caterers in the CX system all over the world, even with most of them being larger, renowned companies in the industry.

The award was handed over by Mr. Adrian Ort (CX Manager-Catering Services) together with Ms. Karen Combes (CX Regional Catering Manager) last April 11, 2000.


Lufthansa Silver Quality Award

Date Achieved :

1999

Organization :

Lufthansa Airlines

One of the best measures of a firm’s operational excellence is the recognition coming from its customers. Lufthansa has a performance monitoring system called Quality Cube, which aims to monitor the products and services rendered by its caterer worldwide on an annual basis.

In 2000, Lufthansa bestowed to MACS the Silver Quality Award besting 13 other catering units in the Asia/India region.

Having won the Lufthansa The Silver Quality Award, MACS is indeed a cut above the rest. It has lived up to the distinction of being the market leader and most-preferred airline caterer in the Philippines.


Eva Air (BR) 2017 Excellent Catering Service Award

Date Achieved :

29 October 2018

Organization :

Eva Air

On 29 October 2018, MACS received from EVA Air the Excellent Catering Service Award for 2017 besting 6 other stations in the Southeast Asia and Oceana region.